Support

Write to support@rollphotos.app. A person answers, normally within one business day — and within 24 hours for anything involving objectionable content.

Report a photo or a guest

In the app, open the developed film, tap the frame and choose Report this photo or Block this guest. Reported frames leave the film immediately and we review them within 24 hours. You can also email us with the event name and roughly when the photo was taken.

Common questions

My guests can't scan the QR code

The QR opens a web page — no app to install. The first scan needs a data connection. After that guests can shoot with no bars; photos wait on their phone and upload when signal returns. Make sure the camera app is allowed to open links. Any browser works; on iPhone, Safari.

The venue has no internet

That's Offline Roll. Put the QR where guests still have signal — the door, the welcome table, guest wifi. After they scan they keep shooting. A warning appears if photos can't be sent yet; it never blocks the shutter. Ask them to keep the page open and not clear browser data. Frames land in your film as phones find a connection again. The live count can lag the night; that's expected at weddings, festivals, beaches and barns.

The photos haven't appeared yet

Films develop at the reveal time you set when creating the event. Before that moment nobody can see them, including us. If a guest was offline, their frames arrive when they reconnect. The film appears by itself once the reveal passes.

A guest ran out of frames

The frame cap is set per guest when you create the event and can't be topped up mid-event — that's the disposable-camera part. Create the next event with a bigger frame count.

How do I keep the photos?

Open the developed film and tap the download icon to save every frame to your camera roll, or tap a single frame and choose Save to Photos. Photos are deleted from Roll 12 months after the event.

Refunds

Roll is free during this launch. There is nothing to refund. If something went wrong, write to support@rollphotos.app and we will help.

Delete my account

In the app: You → Account → Delete account. It erases your account, your films and their photos permanently.